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Choosing The Best Rental Property Management Company

Owning rental property doesn’t have to mean being a hands-on landlord. What you need to know when choosing the best rental property management company.

If you’ve been an LMM listener for awhile, you know that rental property is one of the best sources of passive income. If you don’t want to get calls about leaky roofs in the middle of the night, we’ll teach you what you need to know when choosing the best rental property management company.

What is Roofstock?

Our guest today is Andy Boyum from Roofstock. Roofstock is a curated market place for buyers and sellers of single-family rental homes. We wrote an extensive review of the company and interviewed the CEO of the as well (interview is embedded in the review linked above).

If you want to invest in rental property but want to be as hands-off as possible, Roofstock lets you do that.

Why You Need a Property Management Company

Passive income isn’t passive if you have to work for it. If you are getting calls about broken air conditioners and chasing raccoons out of chimneys in the middle of the night, that isn’t passive. Hiring a property management company also lets you invest in far-flung locations.

If you live in New York City, you may not be able to afford a local rental property. With a property management company, you can own in more affordable markets because you don’t even have to visit your property, never mind live near it.

Staying on top of landlord-tenant laws can be a job in itself, especially if you have rentals in more than one location. A property management company takes care of that for you. Evicting a tenant is the worst case scenario for a landlord. It can get ugly and messy, especially if you don’t know what you’re doing. Your management company can handle the thorny issue with minimal involvement from you.

If you don’t hire a management company, you may have to become an employer; hiring a resident manager, a maintenance person, landscaper, etc. Suddenly, you’re dealing with payroll and taxes and a lot of other issues you hadn’t bargained for.

What Does a Property Management Company Do?

A full service property management company does pretty much everything. They handle the up-front work of making a home tenant ready, market the property, the details of the lease between the owner and the renter, are on call for emergencies, handle repairs, collect rent, and if the owner decides to sell, the company can handle that too.

How to Find a Good Property Manager

Roofstock has a very thorough vetting process their local managers must pass. The most important qualifications are responsiveness and transparency. They get referrals from people in the local real estate community, schedule phone interviews where they are asked a series of questions about their back ground and experience, their due diligence documents are reviewed, a market visit is arranged, and the local manger signs an agreement.

The local managers whom Roofstock work with are certified, licensed, and bonded in their local area. If your manager is not living up to their duties, Roofstock can step in to mediate and even fire and replace that manager for you if it’s required.

What should you ask of when you’re interviewing management companies? Know exactly what services are offered. You don’t want to find out that you have to handle evictions, especially if you are an absentee landlord.

What are the fees? On average, you can expect to pay between 8-12% of the monthly rent. What is included in that percentage? How is the property marketed between tenants? How long are their average vacancies. What is the screening process for tenants?

How is rent collected? The answer will determine how quickly you get paid. What is required if you wish to terminate your contract with that company?

Your Level of Involvement

How much you want to be involved in the management of your property is up to you. Some people want to know every time a light bulb is changed; some only ask to be notified if a repair costs more than $X, some are happy just to receive their tax statement at the end of the year.

You don’t have to know anything about owning a home or the area where your home is. If you’ve lived in Miami your whole life, you don’t know what kind of winter preparation and maintenance a house in Chicago will require.The local manager knows the area and takes care of that for you.

Hiring a property management company separates investing from operations.

How to Know if You’re Getting Screwed

If you get a call from your property manager that a tree has fallen on the property and they need to hire someone to remove it, how do you know if it happened? And if the manager tells you it will cost $400 to remove, how do you know the real cost isn’t $200, and they are keeping that extra money, your money, for themselves?

This is why Roofstock’s vetting process is so important. Remember, the two most important traits of a good manager are transparency and responsiveness. You should get photos of any damage, see written estimates for the repairs, and receive an itemized statement once the repairs are completed.

If you think your manager is inflating costs, you can contact Roofstock. They have a lot of data on the average costs of typical repairs you might incur as a rental property owner. You can compare them against what you’re being told by your manager. If there is a dispute, the company can mediate and as mentioned above, fire and replace a manager if necessary.

Everything You Need To Know…

About owning rental property, you can learn at LMM. We have done more than a dozen podcasts and episodes about real estate and rental property.

Show Notes

Roofstock: The company has a special offer for LMM listeners. Roofstock’s Marketplace fee will be waived for your first purchase from the moment the episode goes live (June 26th) through the last day of July. That saves you an average of more than $500

Tool Box: All the best stuff we use to manage our money.

LMM Pro: Research and evaluate rental properties.

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